PRIVACY AND terms Conditions
Your privacy is important to us, and you can trust that your personal information is always strictly confidential.
We follow the HIPAA guidelines.
The Health Insurance Portability and Accountability Act of 1996 (or HIPAA) is a federal law that establishes national standards to safeguard sensitive patient health information (PHI).
Your information will only be shared if you have signed a Consent for Release of Information stating who we can share information with, what information we can share, and how long they are allowed to receive the information from us regarding your treatment. This can be retracted at any time.
If you have not given us written permission to share information with a third party, we cannot and will not confirm or deny your status as a client or share any information about your treatment with us.
Wellspring uses a HIPAA-compliant Electronic Medical Records System (EMR) Healthcare Solutions that maintains your client records, including your demographic information, payments, and clinical notes.
Wellspring provides staff training to all employees to ensure compliance with current HIPAA standards.
Nobody knows you’re in therapy unless you tell them!
Confidential information disclosed in private therapy sessions is legally protected. However, there are some exceptions to this, including instances of suspected child or elder abuse, when a client presents as dangerous toward himself or herself or another person, or when required by subpoena. If you’d like to learn more about our ethical standards and privileged communication exceptions, our office can provide additional information.
Please note, if Wellspring staff see you in a public setting, they will not acknowledge knowing you unless there is an alternative reason to know you, or you greet them first.
Notice of Privacy Practices:
Last Updated: March 26, 2025
may be used and disclosed and how you can get access to this information. HIPAA is the
Health Insurance Portability and Accountability Act, was enacted by the U.S. Congress in
1996. Its primary goal is to protect individuals’ medical records and other personal health
information. HIPAA includes provisions that protect the privacy and security of individuals’
health information by establishing national standards.
committed to protecting your privacy and confidentiality. We are required by law to
maintain the privacy of your health information and to provide you with this NOPP, which
explains our legal duties and privacy practices concerning your health information.
Wellspring uses a HIPAA-compliant Electronic Medical Records System (EMR) called
Insync Healthcare Solutions that maintains your client record which includes your
demographic information, payments, and clinical notes. We continuously seek to
safeguard your health information through administrative, physical, and technical means
and otherwise abide by applicable federal and state laws.
Your health information includes demographic information that may identify you and
relates to your past, present, or future mental health condition and related health care
services. It may also include billing information that you provide us with, such as credit
card information, or that we receive from a health plan or other provider of healthcare
benefits on your behalf. We are committed to maintaining the privacy of your health
information and using it only as necessary to provide treatment, obtain payment, and
conduct healthcare operations.
law sees as falling in the categories of treatment, payment, healthcare operations, and
as required by law. Generally, we do not need your permission for these disclosures
under applicable law. Below we provide examples of those activities, although not every
use or disclosure falling within each category is listed:
may include your assessments, diagnosis, medications, or other therapies, and
information we learn about your mental health condition through our services. Wellspring
staff may consult with each other but will never release information outside of Wellspring
without your express written permission.
you so that you, your insurance company or another third party can pay us. We may be
required to tell your insurance about upcoming treatments or services that require prior
approval by your health plan. We will not disclose payment information or session
attendance to anyone else without your express written permission.
train staff, for business management, quality assessments and improvement, and for
customer service. For example, we may use your health information to review our
treatment and services and to evaluate the performance of our staff in caring for you.
We will strive to keep your identity anonymous.
• Informed authorities to protect victims of abuse or neglect.
• Respond to law enforcement officials or to judicial orders, subpoenas or other
processes.
• Release dates or services or summaries of progress as required by an Employee
Assistance Program to the employer.
• Recommend treatment alternatives.
• Communicate within our organization for treatment, payment, or healthcare
operations.
• Provide information to other third parties with whom we do business, such as a
record storage provider. However, you should know that in these situations, we
require third parties to provide us with assurances that they will safeguard your
information.
written authorization. You may revoke your authorization at any time; however, this will
not affect prior uses and disclosures. In some cases, state law may require that we apply
Extra protections to some of your healing information. If you have not given us written
permission to share information with a third party, we cannot and will not confirm or deny
your status as a client or share any information about your treatment with us.
You have the right to request restrictions on certain uses and disclosures of your health
information, access and obtain copies of your health information, request amendments
to your health information, receive an accounting of certain disclosures, request
restriction on how we disclose your information and request communications of your
health information by alternative means or at alternative locations. You also have the
right to request a paper copy of this notice if you receive it electronically.
personal information. This Privacy Policy explains how we collect, use, and protect your
data when you engage with our SMS services. We will send you a SMS message to send
transactional messages related to the services you requested.
who help us operate our SMS system and send messages. These service providers are
obligated to protect your information and are not permitted to use it for any other
purposes.
your phone number. By providing your phone number and agreeing to receive SMS, you
consent to receive such messages from us.
number from which you received the message. Once you opt-out, we will stop sending
you messages.
personal information from unauthorized access, loss, or misuse. However, no data
transmission over the internet can be guaranteed to be 100% secure, so we cannot
guarantee the absolute security of your information.
who help us operate our SMS system and send messages. These service providers are
obligated to protect your information and are not permitted to use it for any other
purposes.
with this NOPP, and abide by the terms of this NOPP. We reserve the right to change our
privacy practices and this NOPP at any time, with such changes being effective for all
health information we maintain. If a breach of your information were to occur, Wellspring
Counseling will provide a notice, as required by the Health Information Technology for
Economic and Clinical Health (HITECH) Act.
a complaint, please contact:
14401 Old Cutler Road
Palmetto Bay, Fl 33158
305-722-5380
Privacy@wellspringmiami.org
If you believe your privacy rights have been violated, you may file a complaint with us or
with the Secretary of the Department of Health and Human Services. We will not retaliate
or penalize you for filing a complaint with us or the Secretary. All written complaints must
be submitted at:
Washington, D.C. 20201
1-800-537-7697
https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Privacy Policy & Terms of Service:
Last Updated: March 01, 2026
Welcome to the website of Wellspring Counseling. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use this website.
1. Website Purpose:
The information provided on this website is for general informational purposes only. The content is not intended to replace professional mental health advice, diagnosis, or treatment.
Accessing or using this website does not establish a therapist–client relationship with Wellspring Counseling or any of its clinicians.
2. Not a Crisis Service:
This website is not intended for emergency or crisis situations. If you are experiencing a mental health emergency, please call 911 or contact the 988 Suicide & Crisis Lifeline.
3. Appointments and Communication:
Submitting forms, contacting us through the website, or sending emails does not guarantee an appointment or create a therapeutic relationship.
Appointments are confirmed only after scheduling through our official scheduling system or direct confirmation from our office.
4. Confidentiality of Online Communication:
While we make reasonable efforts to protect communications, messages sent through this website or by email may not be completely secure. Please avoid submitting highly sensitive personal information through website contact forms.
5. Intellectual Property:
All content on this website, including text, logos, graphics, and materials, is the property of Wellspring Counseling unless otherwise stated. Content may not be copied, reproduced, or distributed without written permission.
6. Website Use:
You agree not to use this website:
- For unlawful purposes
- To attempt to gain unauthorized access to our systems
- To interfere with the functionality or security of the website
7. External Links:
This website may contain links to third-party websites. Wellspring Counseling is not responsible for the content, policies, or practices of external websites.
8. Limitation of Liability:
Wellspring Counseling is not responsible for any damages or losses resulting from the use of this website or reliance on the information provided.
9. Changes to These Terms:
We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
10. Contact Information:
If you have questions about these Terms and Conditions, please contact us:
If you have any questions or concerns about this NOPP or our privacy practices, or to file
a complaint, please contact:
Wellspring Counseling
14401 Old Cutler Road
Palmetto Bay, Fl 33158
305-722-5380
privacy@wellspringmiami.org