FREQUENTLY ASKED QUESTIONS

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Counseling faqs

Therapy is not just for those with diagnosable mental illnesses. It’s for anyone who wants to improve their mental health, which includes your thoughts, feelings, and behaviors. If the way you think, feel, or behave negatively impacts your daily functioning, such as your sleep, job performance, appetite, relationships with friends and loved ones, or your decision-making abilities, you could benefit from counseling. If you find that you feel “blue”, worried, or anxious, and things just aren’t getting better or seem hopeless – these are also indicators that it’s time to seek out a trained professional to help

Professional counseling gives you an opportunity to share safely and deeply with another person, and to gain encouragement, new insights, perspectives, and strategies. It can also give space to process traumatic experiences and provide healing so similar situations do not trigger anymore. Life can be hard at times, and difficult circumstances may be beyond our control, but they don’t have to be overwhelming. Therapy helps you set achievable goals and begin to make lasting changes to help you reach them. By getting to the root of the issues and learning techniques for changing your unhealthy behaviors, you become equipped to both regain control and practice healthy patterns for long-lasting improvement.

You are always in control of what you say in your sessions. Certain topics or stories can be difficult to share, and that’s normal and OK. You don’t have to share anything you don’t want to, or that makes you uncomfortable. It’s important to build a trusting relationship between therapist and client. As you build trust, you may find it is easier to talk about things and therapy techniques such as EMDR will allow you to work on topics without having to talk about them. Our therapist are respectful of where you are and sessions always progress at a pace that you feel ready for. 

Your privacy is important to us, and you can trust that our sessions, as well as any of your personal information, is always held in the strictest of confidence. Additionally, anything you transmit over our website is highly secure, and stored data is HIPAA-compliant. Confidential information disclosed in private therapy sessions is legally protected. However, there are some exceptions to this, including instances of suspected child or elder abuse, when a client presents as dangerous toward himself or herself or another person, or when required by subpoena. If you’d like to learn more about our ethical standards and privileged communication exceptions, our office can provide additional information.

Our front office is excellent and helping you with this. You need to inform them of your time and location availability and the basic topic you would like to address in therapy. They can help you from there. You may also have a strong preference for your therapists’ age, gender, language, or other personal information. You can tell the front office these requests and also look though our therapist list and filters to review your preferences.

It is important that you feel comfortable with your therapist. If after 2-3 visits you do not feel comfortable with them, you are welcome to call our office and ask to switch to someone else. This is not uncommon, so don’t hesitate to keep searching for the right match for you.

Yes, if you want EMDR online, just ask, and your therapist will help you make it work for you. EMDR has been found to be very successful online and the methods have been refined since Covid forced EMDR clinicians to move online for a period of time. Your therapist can practice several forms of bilateral stimulation including tracking a dot across your screen or the clinician’s fingers for eye movements or the use of self-tapping. Wellspring also rents out bilateral devises that provide bilateral stimulation through “tappers”, which gently vibrate as you hold them in your hands, and include headphones for audio bilateral if desired.

In today’s world there are lots of self-help resources, and often we can make changes on our own without counseling. But other times, we have blind spots, lack personal insight, or need validation, feedback, or advice from a professional in order to really move forward with change. It can feel difficult, scary, or make our issues feel bigger by telling someone about them, but that process itself can be the beginning of change. Often times, we dismiss feelings of anxiety, emotional pain, relationship stress, or depression as “just life” – even to the point of encountering real difficulty in normal day-to-day functioning. Deciding to take responsibility for your mental wellbeing is an empowering first step. It takes courage, but it puts you back in control of your feelings and sense of self. Even this small action step of reaching out can have a surprisingly positive effect on your outlook!

Since the needs and goals of every client are different, therapy sessions vary in format and approach. Sometimes clients come with a specific agenda for change or things they’d like to talk about. Other times, people have a desire to share or process a recent event or feeling that they can’t shake. Progress in sessions is determined together with the client and the therapist based on the goals of the client at the time. Active participation and collaboration is important. In addition to in-session discussion and activities, a therapist might encourage an outside activity or assignment that is then discussed later, such as reading a book or keeping a journal. Ultimately, the goal is to identify the areas where change or help is needed, set realistic objectives, and to equip you with resources and strategies for both near-term and long-term success.

Because therapy is tailored to a specific person’s goals and challenges, there is no pre-defined number of therapy sessions. Consultations may be only one or two sessions. Therapy itself can make incredible progress in mere minutes, but it is common for therapy to span from several sessions to over a few weeks or months. Individual sessions are generally about 50 minutes in length. Couples and family sessions are often 80 minutes in length.

No, Wellspring welcomes clients of any faith or no faith at all. Our goal as licensed professionals is to help our clients reach their own personal goals for therapy. Our desire as a faith-based practice is to provide a safe place for clients to pursue the spiritual aspects of their healing, if they wish to do so. Our clinical staff, as individuals, are personally committed Christians who seek to integrate biblical truths with the best contributions of the psychological sciences to provide the highest quality care to our clients.

During Covid, we compared the outcomes of both types of therapy and we were delighted to see that both types are effective. Obviously, in-person therapy has the advantages of personal connection and more body language, but telehealth works well too and has the advantage of convenience for traffic issues, tight schedules, or travel. Most clients choose to regularly attend either in-person or telehealth, which allows for a regular therapy schedule with therapists who block their days for either in-person or telehealth. For other clients, they may choose to switch between in-person and online counseling depending on their work schedule, child care, privacy availability and other reasons. Please note, your clinical can only see you if you are physically located in the state they are licensed in. if you travel out of that state for work or pleasure, your clinician cannot see you while you are gone.

In Florida, there are several degrees that qualify someone to acquire a license to practice professional counseling with individuals, couples, or families. They are the following:

Licensed Mental Health Counselors (LMHC) – What sets them apart in their licensure is focus in training on presenting concerns from an individualistic perspective.

Licensed Marriage and Family Therapists (LMFT) – What sets them apart in their licensure is their focus in training to address presenting concerns within the context of relationships and systems instead of as an individual concern.

Licensed Social Workers (LCSW) – What sets them apart in their licensure is their focus in training to see presenting concerns within the context of a client’s environment, in social systems, and linking clients with resources in the community.

Psychologists (PsyD) – What sets them apart in their licensure is their ability to provide psychological testing and diagnosing which influences their treatment planning with the client. Psychiatrists are medical doctors who have specialized in the brain. They focus on medication for mental health and can, but typically do not, provide therapy.

Psychiatrists, Psychiatric PA’s, or other medical doctors (like a primary physician) are the only medical professionals who can prescribe mental health medications.

Pastoral Counselors are ordained seminary graduates who also have had classes in psychology. They typically use those skills as well as biblical principles to guide people in their ministries and refer out to licensed therapists for deeper or longer psychological services.

Life Coaches currently have no standard requirements for certification and are not licensed by the state for counseling. Life Coaches may take classes on how to coach their clients in their specific expertise or may rely on life experience. They can charge fees and promote their personal expertise, but are not supposed to provide professional mental health counseling, unless they are also licensed as such.

“Biblical Counselors” are certified by a school, typically a bible college or seminary, but are not licensed professional therapists. They provide counseling guidance using only the Bible as their guide and do not utilize tools from the psychological sciences.

“Christian counselors” is a term for those who provide counseling that is founded in biblical principles. They can be lay Christians trained in a particular problem (such as grief or addiction recovery) or professional licensed therapists who have integrated their Christian world-view of the nature, needs, and purposes of human beings into their understandings of psychological assessments and remedies for mental health.

SCHEDULING AND APPOINTMENTS FAQ’S

Awesome! You have two options: – On our website, fill out the request or make an appointment form – Call us at 305-722-5380 and select option 1 for appointments.

Make an Appointment

Please call us for our rates and payment options.

Sorry to hear you have to cancel your appointment. You can do by doing following:

– By replying through an appointment text reminder you received
– By calling the office at 305-722-5380 and selecting option 1
– Or contacting your therapist by phone or email

Keep in mind there is a $35.00 cancellation fee for cancellations made less than 24 hours before your appointment time.

Please email your request to medicalrecords@wellspringmiami.org. Please include your name and date of birth.

Yes, we can provide telehealth services throughout the state of Florida and in South Carolina. 

Yes if:

1) You’re a parent or legal guardian of a minor.
2) You have a Power of Attorney for the client.

If you are not one of the above, then you can call to gather information and encourage your loved one to call for an appointment.

Currently, we’re not accepting any mental health insurance.
That’s great! We’re glad to hear your church and/or loved one wants to sponsor you. Please, email sponsor@wellspringmiami.org to start the process, or sponsor online through our sponsorship form.
Yes! We have 5 locations across Miami-Dade and Monroe counties, where you can meet with your therapist in person: – Palmetto Bay – Pinecrest – Coral Gables – West Kendall – Key Largo
We don’t guarantee same-day appointments or take walk-ins, but we can help schedule an appointment for you as quickly as possible.

BILLING FAQ

Yes, we do offer payment plans for some of our services. Please, email billing@wellspringmiami.org for more information.

The easiest way to pay for a session is to log in to your InSync client portal. If you need assistance, email billing@wellspringmiami.org or call 305-722-5380.

FINANCIAL AID FAQ

We are so grateful for our donors and grants that make it possible to offer financial assistance. Click below to access our financial aid form. Please allow 3-5 business days for a response.
Yes, everyone living is welcome to apply.

No! it is effective from the day you receive the approval email.

You will need to submit 2 documents showing your financial capacity. Some examples of documents that you can provide: pay checks, bank statements, tax returns, pension income, disability income, unemployment income, child support income, etc.

No! But if you would like express your gratitude and pay it forward for the next person who needs financial support, consider donating to our Financial Aid Fund.
Yes! Your approval information will include your discounted rate, number of sessions, and an expiration date.
You will receive an email with the copy of your application as confirmation.

ABOUT US

Wellspring transform lives and communities for generations to come.

With expert support, Wellspring empowers individuals to enhance their mental health through counseling, education, and tailored mental health programs. Our transformative approach not only impacts individuals but also radiates through communities and generations, fostering healthier relationships and deeper connections. For those in distress, Wellspring offers healing for wounded hearts and relief from emotional pain while also equipping those seeking self-improvement with essential mental health tools, transforming them into Emotional Athletes™

GET INVOLVED

Wellspring Team Opportunities

Join us in this amazing work and its rewards by bringing your unique flavors to our group as an engaged donor, dedicated employee, growing intern, inspired volunteer, or prayer warrior. The “Wellspring Way” is to strive to be Christ-like in all we do. Our team is comprised of unique individuals who appreciate and respect each other, work hard, seek excellence, and have fun in the process.  

CONTACT US

If you have any questions, feel free to reach out.